Koncert Reviews 2025: Multi-Channel Dialer Platform Analysis
Koncert Reviews 2025: Multi-Channel Sales Engagement Platform
Complete review of Koncert (formerly ConnectAndSell) - the multi-channel dialer platform with AI-powered cadences. See real features, pricing, and whether it fits your sales process.
Quick Verdict on Koncert
Koncert is a comprehensive multi-channel sales engagement platform that goes beyond just dialing. It offers four different dialer types, AI-powered cadences, and deep CRM integration. After merging with ConnectAndSell, Koncert now provides both traditional power dialing and advanced "Lightning" dialing technology. While powerful, it's complex and requires significant training to maximize ROI.
Jump to Section:
What is Koncert? • Products & Features • Pricing • Pros & Cons • vs Competitors • Who Should Use • Alternatives • FAQ
What is Koncert? Understanding the Platform
Koncert is a multi-channel sales engagement platform that resulted from the merger of Koncert and ConnectAndSell in 2022. The combined company offers a suite of dialing solutions, from basic power dialers to advanced AI-powered parallel dialing systems, plus full sales cadence automation.
Unlike single-purpose dialers like Orum or Nooks, Koncert provides multiple products under one roof. This makes it powerful but also more complex - think of it as the Swiss Army knife of sales dialers. You get more tools, but there's a steeper learning curve.
Koncert's Product Suite:
Koncert Products Breakdown
1. Lightning Dialer (ConnectAndSell Technology)
The crown jewel from the ConnectAndSell acquisition. This uses human agents in call centers to navigate phone trees and gatekeepers, then instantly transfers live prospects to your SDRs. Can handle 10+ simultaneous calls but costs significantly more due to the human element.
2. AI Parallel Dialer
Similar to Orum and Nooks - dials multiple numbers simultaneously (typically 3-5 lines) and uses AI to detect humans vs voicemail. More affordable than Lightning but less effective at navigating complex phone systems.
3. Cadence Platform
Full multi-channel sequencing including calls, emails, LinkedIn, and SMS. Integrates with the dialers to create automated workflows. Competes with tools like Outreach and Salesloft.
4. Remote Coach
Manager tools for listening to live calls, providing real-time coaching through whisper mode, and analyzing call performance. Includes call recording and transcription.
Koncert Pricing: What to Expect
Koncert doesn't publish pricing publicly, and costs vary significantly based on which products you choose. Here's what industry sources and user reports suggest:
| Product | Estimated Cost Range | What's Included | Best For |
|---|---|---|---|
| AI Parallel Dialer | $3,000-4,500/user/year | 3-5 parallel lines, AI detection | Standard SDR teams |
| Lightning Dialer | $6,000-10,000/user/year | 10+ lines, human-assisted | High-volume enterprise |
| Cadence Platform | $1,500-2,500/user/year | Multi-channel sequencing | Full-stack teams |
| Full Suite Bundle | $8,000-12,000/user/year | All products integrated | Enterprise teams |
Koncert Reviews: Honest Pros and Cons
✅ Pros
- Multiple dialer options - choose what fits your needs
- Lightning technology - unmatched for high-volume calling
- Full-stack platform - dialers + cadences + coaching
- Enterprise-ready - handles large teams well
- Strong CRM integrations - Salesforce, HubSpot, etc.
- Proven technology - ConnectAndSell legacy
⚠️ Cons
- Complex platform - steep learning curve
- Expensive - especially for full suite
- Overwhelming options - analysis paralysis
- Requires IT support - not plug-and-play
- Mixed UI/UX - some products feel dated
- Long implementation - 4-6 weeks typical
Koncert vs Competitors
| Feature | Koncert | Nooks | Orum | PhoneBurner |
|---|---|---|---|---|
| Parallel Lines | 3-5 (AI) or 10+ (Lightning) | 10 lines | 7 lines | 1 (power dial) |
| Price Range/Year | $3,000-12,000 | $5,000 | ~$5,000 | ~$1,500 |
| Cadence Platform | Yes (built-in) | No | No | Basic |
| Human-Assisted Option | Yes (Lightning) | No | No | No |
| Interface Quality | ⭐⭐⭐ Mixed | ⭐⭐⭐⭐⭐ Modern | ⭐⭐ Dated | ⭐⭐⭐ Simple |
| Setup Complexity | High | Medium | Medium | Low |
Key Differentiators:
- vs Nooks/Orum: Koncert offers more products but is more complex. Choose Koncert for full-stack needs, Nooks/Orum for pure parallel dialing.
- vs Salesloft/Outreach: Koncert has better dialing technology but weaker email/general cadence features.
- vs PhoneBurner: Koncert is much more powerful but 2-8x more expensive and complex.
Who Should Use Koncert (And Who Shouldn't)
✅ Good Fit For:
- Enterprise sales teams (50+ SDRs) needing comprehensive solutions
- High-volume outbound teams making 200+ calls/day per rep
- Organizations wanting both dialing and cadence management
- Teams with dedicated sales operations support
- Companies targeting hard-to-reach executives (Lightning dialer)
❌ Not Ideal For:
- Small teams (under 5 SDRs) - too complex and expensive
- Startups wanting quick implementation
- Teams without technical resources
- Organizations happy with their current cadence tool
- Budget-conscious teams - many cheaper alternatives
Better Alternatives to Koncert
1. Done-For-You Multi-Channel Outreach (Recommended for Most)
Instead of buying complex software and hiring/training SDRs, consider a complete outsourced solution. You get the technology, experienced SDRs, and management - often for less than Koncert's software alone.
What You Get:
- ✓ Multi-channel outreach (calls, emails, LinkedIn)
- ✓ Experienced SDRs who know the technology
- ✓ No software to configure or manage
- ✓ Start in 2 weeks vs 6+ weeks
- ✓ Pay per meeting or monthly retainer
2. Nooks ($5,000/user/year)
For teams that just need excellent parallel dialing. Simpler than Koncert, better interface, 10 parallel lines. Great if you already have a cadence tool like Outreach or Salesloft.
3. Salesloft + PhoneBurner Combo
Get best-in-class cadence management (Salesloft) plus simple power dialing (PhoneBurner). Total cost around $3,000-4,000/user/year with better email features than Koncert.
4. Apollo.io ($1,200-3,600/user/year)
All-in-one platform with data, dialing, and sequences. Not as powerful as Koncert for pure dialing but much more affordable and includes contact data.
Frequently Asked Questions About Koncert
What is Koncert dialer?
Koncert is a multi-channel sales engagement platform offering various dialer types (AI parallel, human-assisted Lightning, power dialing) plus sales cadence automation. It resulted from the merger of Koncert and ConnectAndSell in 2022.
How much does Koncert cost?
Koncert pricing varies widely based on products chosen. The AI parallel dialer costs around $3,000-4,500/user/year, Lightning dialer $6,000-10,000/user/year, and the full suite can reach $12,000/user/year. Pricing isn't public, so you'll need to contact sales.
Is Koncert the same as ConnectAndSell?
Yes and no. Koncert acquired ConnectAndSell in 2022 and integrated their Lightning dialer technology. The combined company operates under the Koncert brand but maintains ConnectAndSell's human-assisted dialing technology.
What's the difference between Koncert's dialers?
Koncert offers multiple dialers: Lightning (human-assisted, 10+ lines), AI Parallel (automated, 3-5 lines), Agent-Assisted (click-to-call), and Flow (prioritized power dialing). Each serves different use cases and price points.
How long does Koncert take to implement?
Typical implementation takes 4-6 weeks including CRM integration, training, and configuration. The Lightning dialer can take longer due to its complexity. Basic power dialing can be set up in 1-2 weeks.
Does Koncert integrate with Salesforce?
Yes, Koncert has deep Salesforce integration including automatic call logging, click-to-dial from Salesforce, and bi-directional data sync. It also integrates with HubSpot, Microsoft Dynamics, and most major CRMs.
Is Koncert worth it?
Koncert makes sense for large enterprise teams needing comprehensive solutions and willing to invest in training. For smaller teams or those wanting simplicity, alternatives like Nooks or done-for-you services often provide better ROI with less complexity.
Final Verdict: Is Koncert Right for You?
Our Assessment
Koncert is a powerful but complex platform best suited for enterprise sales teams with dedicated operations support. The merger with ConnectAndSell created a comprehensive solution, but also added complexity that many teams don't need.
The Lightning dialer remains unmatched for navigating complex phone systems, making it valuable for teams calling into large enterprises. However, the high cost and complexity mean most teams would benefit from simpler alternatives.
Our Recommendations:
- Large enterprise teams: Koncert could work if you have the resources
- Small to mid-size teams: Choose Nooks or Orum for simplicity
- Want results without complexity: Consider done-for-you solutions
- Budget-conscious: Look at Apollo.io or PhoneBurner
get in touch
Meet Your New Sales Team
Best-in-class Delivery
Our cold email outreach is designed to beat spam filters, generate high quality leads and appointments that close.
Results That Scale
Our infrastructure allows us to scale volume quickly. Growing your sales team? We can provide your team with more appointments!
